AI Guest Messaging for Co-Hosts

Managing 10 owners' properties means 10x the messages, 10x the rules, and 10x the late-night interruptions. Guestar handles all of it — automatically, accurately, and under your brand.

<2 min
Average response time
10 min
Setup time per property
100%
Response rate maintained
$8
Per property/month (annual)

The Challenges You Face

1

Every Owner Has Different Rules

Owner A has a strict no-pets policy. Owner B charges $50 for early check-in. Owner C has a 3-night minimum in high season. Keeping all of this straight — and making sure every guest gets the right answer — is impossible to do manually at scale.

2

You Are the One Who Gets Blamed for Slow Responses

When a guest messages at 11pm and nobody replies by morning, it is your Airbnb co-host profile that takes the hit. Your response rate, your review score, your Superhost status — all tied to how fast you reply across every listing you manage.

3

Growing Your Co-Host Business Means Growing Your Workload

Taking on a new owner's properties should be exciting. Instead it means more inboxes to watch, more property-specific questions to learn, and more messages to answer every day. You hit a ceiling fast without automation.

How Guestar Solves This

Per-Property Knowledgebase, Zero Confusion

Guestar gives each property its own knowledgebase. WiFi codes, check-in instructions, house rules, upsell prices — all stored separately. The AI always gives guests the right information for the right property. No mix-ups, no manual context-switching.

100% Response Rate Across Every Listing

Guestar responds to guest messages in under 2 minutes, 24 hours a day — across every listing you manage. Your co-host response rate stays at 100% even while you sleep, travel, or take on new clients.

Scale Your Portfolio Without Adding Staff

Adding a new owner's property takes 10 minutes to set up in Guestar. After that, guest communications are handled automatically. You can double your portfolio without doubling your hours — or your payroll.

Upsell Revenue Your Owners Will Notice

Guestar automatically offers early check-in and late checkout on every eligible booking — checked against each property's calendar before offering. This revenue goes straight to your owners and makes your co-hosting service demonstrably more valuable.

Frequently Asked Questions

Can I manage multiple owners' properties with different rules in Guestar?
Yes. Each property has its own knowledgebase in Guestar. You configure WiFi codes, house rules, check-in instructions, and upsell prices separately for each listing. The AI never mixes up information between properties.
Does the AI message guests under my brand or as 'Guestar'?
Guestar messages guests as your AI assistant — you set the name (default is 'Lucy') and the tone. Guests see responses from your brand, not from Guestar. You can customize the assistant's name and personality to match how you communicate.
What happens if an owner wants to step in on a specific conversation?
You can mute the AI for any individual conversation at any time. The conversation stays visible in your dashboard and you or the owner can reply manually. Guestar also sends escalation notifications when it encounters a question it cannot confidently answer.
How does Guestar help me grow my co-hosting business?
By automating the routine messaging workload, Guestar frees you to take on more properties without burnout. Owners see faster response times, higher guest satisfaction scores, and upsell revenue they would not get elsewhere — making your service easier to sell and retain.
Does Guestar work with Airbnb, Booking.com, and VRBO?
Yes. Guestar connects via Hostaway or Hostify and handles guest messages on all connected channels — Airbnb, Booking.com, VRBO, and direct booking sites. All channels managed from one dashboard.

Ready to automate your guest communications?