Guestar Partner Program

Program terms

Last updated: 6 October 2026

These terms are an agreement between Guestar Pte. Ltd. (UEN 202546175R), 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore 068914 ("Guestar", "we") and the partner enrolled in the program ("you"). By using a referral link you accept them.

1. Definitions

• Referral link: a URL on guestar.ai containing your partner identifier, issued by us.
• Referred visitor: a person who arrives on guestar.ai through your referral link.
• Referred customer: a business that (a) was first referred by you under clause 3, and (b) made its first payment to Guestar within 180 days of the click on your referral link.
• Subscription revenue: recurring subscription fees actually received by Guestar from a referred customer, excluding taxes, and net of refunds, credits and chargebacks. One-off setup, onboarding and production fees are not subscription revenue.
• Commission term: the 12 months starting on the date of the referred customer's first payment.

2. Eligibility and enrolment

You must be at least 18, able to enter a contract, and have an audience that includes hospitality operators. Enrolment is by written approval from Guestar. We may decline or remove any partner at our discretion. One partner account per company.

3. Attribution

• We attribute on a first-touch basis. When a referred visitor arrives, we set a first-party cookie on guestar.ai for 90 days. If a cookie from another partner is already present and unexpired, the earlier partner keeps the attribution.
• A visitor who books a call with us, or creates an account, while the cookie is present is attributed to you. If they make their first payment within 180 days of the click, they are your referred customer.
• Where a prospect reaches us without a working cookie (for example, they book a call from a different device), we attribute them to you if they tell us you referred them, or if the booking carries your identifier. Our records decide.
• We do not attribute: businesses that were already Guestar customers; businesses that were in a sales conversation with us at any time in the 90 days before the referral; you, your own company, or an affiliated company; referrals that breach clause 8.
• Our attribution records are final. We will explain a decision on request, but we do not share customer names, emails or other personal data with partners.

4. Commission

• Commission is 20% of the subscription revenue received from each referred customer during that customer's commission term.
• We calculate commission on money received, not on invoices issued or on list prices. One-off setup, onboarding and production fees earn no commission.
• An annual prepayment is split into 12 equal monthly portions, one for each month it covers. A portion earns commission only if its month falls inside the commission term.
• Commission is earned only once a payment has cleared. Trials, unpaid invoices and failed payments earn nothing.
• Guestar may change its prices, plans or payment terms at any time; commission follows what the customer actually pays.

5. Reports and payouts

• For each calendar month we produce a report showing: clicks and unique visitors from your link, call bookings and signups attributed to you, referred customers, subscription revenue received, and commission earned. Customers appear only as an anonymised reference, never by name, email address or company.
• We send the report by email by the 10th of the following month.
• We pay commission in US dollars by Wise or bank transfer within 30 days of the report, once your unpaid balance reaches USD 50. Smaller balances roll over to the next month. We do not pay by PayPal. You bear any transfer fees charged by your bank.
• If you dispute a report, tell us within 30 days of receiving it. After that the report is accepted.

6. Refunds, chargebacks and clawback

If we refund, credit or lose to a chargeback any amount on which commission was paid, we deduct the related commission in the report for the month the refund is made, and so from your next payout. If no further payout is due, we may invoice you for it. Commission is not earned on amounts recovered later from a customer who had previously defaulted, unless the recovery occurs within the commission term.

7. Taxes and invoicing

• Amounts are stated exclusive of any tax. You are responsible for all taxes on commission you receive.
• Where required by your country, you issue us an invoice for the commission amount shown in the report; otherwise the report is the payment record. We may require tax residency or identification documents before paying.
• Nothing in this program makes you our employee, agent, partner in the legal sense, or franchisee. You have no authority to bind Guestar.

8. Prohibited practices

Doing any of the following ends your participation and forfeits unpaid commission:

• Bidding on "Guestar", misspellings of it, or guestar.ai in paid search or social ads, or using guestar.ai as a display URL.
• Placing referral links in iframes, pop-unders, forced clicks, auto-redirects, or any method that sets our cookie without a deliberate click ("cookie stuffing").
• Sending unsolicited bulk email, messages or comments containing your link.
• Making claims about Guestar's pricing, results, guarantees, or your relationship with Guestar that we have not put in writing. We publish no performance figures; do not invent any.
• Offering cash back, rebates, gifts, contest entries or any reward for signing up through your link, unless we have approved it in writing.
• Referring yourself, your own businesses, or businesses you control.
• Listing Guestar on coupon, voucher or deal sites.
• Registering domains, social handles or app names that include "Guestar".
• Altering your referral link to hide or change the partner identifier.

9. Brand use

We will provide a logo and a short description. Use them unmodified. Do not imply that Guestar endorses your product beyond the fact of the partnership. Either side may ask the other to remove branding at any time.

10. Data and confidentiality

We share only aggregate counts and anonymised customer references with you. You will not attempt to identify referred customers from report data. Each side keeps the other's non-public information confidential. Our privacy policy explains the referral cookie.

11. Term, termination and changes

• Either side may end participation with 30 days' written notice by email.
• We may end participation immediately for breach of clause 8, for inactivity of 12 months, or if we close the program.
• Commission stops when your participation ends, for any reason. Nothing accrues after the termination date, including on referred customers whose commission term has not finished.
• On termination with notice, we pay the commission earned up to the termination date in the normal monthly cycle. On termination for breach, unpaid commission is forfeited.
• We may change these terms by posting an updated version here and emailing enrolled partners at least 30 days before the change takes effect. Continuing to use your link after that date is acceptance. Changes do not reduce commission already earned.

12. Liability

We provide the program as is. We do not guarantee any level of traffic, conversion or commission. Our total liability to you under the program is limited to commission earned and unpaid in the 12 months before the claim. We are not liable for indirect or consequential loss.

13. Governing law

Singapore law applies. Disputes go to arbitration in Singapore under the SIAC Rules, consistent with Guestar's Terms of Service.

14. Contact

admin@guestar.ai