AI Guest Communications for Property Managers

It acts as an intelligent layer between your PMS and guests, handling communication before and after bookings.

Saves time, increases bookings via 24/7 instant responses, supports 100+ languages, and improves guest reviews.

It connects via API to learn property details and speaks directly to guests through your PMS.

Guestar currently integrates with Hostaway (Certified Partner) and Hostify (live as of March 2026). Both connect via API for real-time calendar sync and messaging across Airbnb, Booking.com, and VRBO. Using a different PMS? Request it here.

Getting started is fast—it takes just about 10 minutes to set up your account. Once connected, Guestar syncs all your property data and details in approximately 2 hours, so you can start automating responses quickly.

Yes. Guestar "learns" your properties inside out by pulling data directly from your PMS account. You train it once in more detail, by completing a property information form that incorporates additional details of amenities, house rules, and local tips. This ensures accurate answers specific to each listing.

Absolutely. Guestar is designed with Human-in-the-loop notifications. You can monitor conversations and step in whenever necessary. The AI acts as your assistant, but you remain in control. If a situation requires it, you can mute the AI for a conversation with a particular guest.

Yes, Guestar allows for brand voice customization. You can ensure the AI speaks in a tone that is consistent with your brand's personality, whether that is professional, casual, or friendly.

Guestar can identify opportunities to offer guests additional value, such as early check-in, late check-out, or booking extensions. It handles these offers automatically during the conversation, helping you increase income without manual sales effort.

Guestar supports over 100 languages, allowing you to communicate instantly with international guests in their native language, removing communication barriers and improving the guest experience.

Portfolio ($2/property/mo, or $1/property/mo billed annually) covers unlimited AI guest messaging, multilingual responses, the teachable knowledgebase, and team access. Professional ($8/property/mo, or $4/property/mo billed annually) is automatically applied per-property when you turn on any upsell — and adds automated upsells, actionable analytics, and priority support to that property. The Enterprise plan is for portfolios with 50+ properties and bundles in marketing tools, a whitelabel guest portal, and custom integrations.

No. Guestar scales effortlessly whether you have a single property or a large portfolio. For portfolios with 50+ properties, we offer an Enterprise plan with custom features like a whitelabel guest portal and team access.