Settings

Configure Guestar to match your business needs. Access Settings from the navigation menu.

General Settings

Timezone

Set your local timezone. This affects:

• Message timestamps displayed in the app
• Scheduling features
• Activity logs

Currency

Choose your primary currency for upsell pricing and revenue tracking:

• USD (US Dollar)
• EUR (Euro)
• GBP (British Pound)
• IDR (Indonesian Rupiah)
• AED (UAE Dirham)
• SAR (Saudi Riyal)
• QAR (Qatari Riyal)

Language

Set your preferred language for the Guestar interface.

Listing Sets

Organize your properties into groups for easier management and team assignments.

Creating a Listing Set

1. Go to Settings → Listing Sets
2. Click Add Set
3. Name your set (e.g., "Bali Villas", "Dubai Apartments")
4. Select which properties belong to this set
5. Save

Using Listing Sets

• Filter properties on the Properties page
• Assign team members to specific sets instead of individual properties
• Track performance by property group

Notifications

Control how and when you receive alerts from Guestar.

Email Notifications

Receive emails for:

• Low confidence responses (AI needs help)
• Upsell opportunities detected
• Escalation phrases ("I'll check with the team")

Email notifications include:

• Property name
• Guest name
• Summary of the situation
• Link to view the conversation

Push Notifications

Enable browser push notifications to receive alerts even when you're not in the app:

1. Click the bell icon in the header
2. Allow notifications when prompted
3. You'll receive real-time alerts on your device

Push notifications work on:

• Desktop browsers (Chrome, Firefox, Safari)
• Mobile home screen apps (iOS 16.4+, Android)

Notification Frequency

To prevent notification overload, Guestar limits alerts:

• Maximum one email per conversation every 4 hours for the same issue type
• Push notifications are real-time but deduplicated

---

Next: Team Management