Dashboard & Analytics
Real-time view of Guestar performance across all your properties
The Dashboard gives you a real-time view of how Guestar is performing across all your properties.
Overview Metrics
At the top of the Dashboard, you'll see key performance indicators:
Revenue Generated
Total additional revenue from upsells (early check-in, late check-out, extensions) that Guestar helped close. Displayed in your selected currency.
Time Saved
Estimated hours saved by having Guestar handle guest communications instead of doing it manually.
Response Performance
How quickly Guestar responds to guest messages on average.
Occupancy Boost
Additional nights booked through extensions and upsells.
Notifications Panel
The Dashboard highlights items needing your attention:
Messages Needing Attention
Conversations where Guestar flagged something for review:
- Low confidence responses
- Guest complaints
- Escalation phrases detected
Pending Upsells
Upsell opportunities where a guest showed interest but action is needed:
- Guest accepted an offer
- Payment needs processing
- Reservation needs updating
Unread Messages
New guest messages you haven't viewed yet.
Click any notification to jump directly to the relevant conversation.
Activity Feed
See recent activity across your properties:
- New bookings detected
- Upsells offered and accepted
- Conversations that needed escalation
- AI responses sent
Filtering by Property
If you manage multiple properties, you can filter the Dashboard to focus on specific ones:
- Use the Property Set filter (if configured)
- Or search for a specific property
Real-Time Updates
The Dashboard updates automatically. Metrics refresh as new data comes in - no need to manually refresh the page.
Understanding Your Metrics
What affects Revenue Generated?
- Upsells offered by Guestar that guests accept
- Extensions booked with Guestar's help
- Tracked automatically when bookings update
What affects Time Saved?
- Number of messages Guestar handles
- Estimated at ~3 minutes saved per automated response
- Grows as your message volume increases
Accuracy Note
Revenue attribution is tracked automatically when possible. Some manual upsells (arranged outside Guestar) may not be captured unless you update the stats manually.
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