The Properties page is your command center for managing AI messaging across all your listings.

Properties Overview

Each property shows:

Property name and image from your PMS
Location (city, country)
AI Messaging toggle - Enable/disable Guestar for this property
Upsell toggles - Early Check-in, Late Check-out, Booking Booster
Onboarding progress - How much property info you've added
Configuration links - Property Info, Share, Upsell Settings

Enabling AI Messaging

Before you can enable AI messaging, you need to complete at least 50% of the property information form. This ensures Guestar has enough context to respond helpfully.

The onboarding progress bar shows your completion percentage. Key fields include:

Check-in time and method
WiFi name and password
Parking instructions
Property address/location

Once you reach 50%, the AI Messaging toggle becomes active.

Property Information

Click Property Info to open the onboarding form. This is where you teach Guestar everything about your property.

Property Basics

Property type (villa, apartment, house)
Google Maps location link
Number of bedrooms and bathrooms
Maximum guests
Pet policy
Air conditioning / heating

Access & Arrival

Check-in method (lockbox, smart lock, meet & greet)
Check-in and check-out times
Backup contact for emergencies
Parking availability and instructions
Directions and landmarks
Luggage storage options

Amenities & Features

WiFi details (network name, password)
Pool (private/shared)
Kitchen equipment
Entertainment (TV, streaming services)
Laundry facilities
Safety features (fire extinguisher, first aid)

Local Recommendations

Restaurants and cafes
Grocery stores
Attractions and activities
Transportation options
Beach/nature access

Emergency & Escalation

Local emergency contacts
Nearest hospital/pharmacy
Property manager contact
Escalation procedures

Don't have all the property details? Share the form with property owners or managers:

Click Share on the property row
Copy the secure link
Send it to whoever has the property details
They can fill it out without needing a Guestar account
Review and approve their submission before it goes live

Reviewing Submissions

When someone submits property information via a shared link:

A Review badge appears on the property
Click to open the submission review modal
Compare submitted data with existing information
Approve, modify, or reject individual fields
Merged data updates your knowledge base

Searching and Filtering Properties

Use the search bar to find properties by name. If you have Property Sets configured (in Settings), you can filter by set.

Syncing with Your PMS

Click Sync Properties to pull the latest data from your PMS (Hostaway or Hostify). This updates:

New properties added in your PMS
Property names and images
Listing details

Note: Your property information (onboarding data) is preserved during sync.

Next: Messages & Conversations

Setting Up Your Properties