Get Guestar up and running in 4 simple steps. Most users complete setup in under 30 minutes.

Step 1: Connect Your PMS Account

Guestar integrates directly with your property management system to access your properties, conversations, calendars, and reservations. We currently support Hostaway and Hostify.

Hostaway:

Log in to your Hostaway account
Go to Settings → API → API Credentials
Copy your Account ID and API Key
Enter these credentials in Guestar during signup or in Settings → Integration

Hostify:

Log in to your Hostify account
Go to Settings → API
Copy your API Key
Enter it in Guestar during signup or in Settings → Integration

Note: Guestar only reads your data and sends messages on your behalf. It cannot modify reservations, pricing, or property settings in your PMS.

Step 2: Review Your Properties

Once connected, Guestar automatically imports all your properties from your PMS.

Go to the Properties page
You'll see all your listings with their current status
AI messaging is disabled by default - you'll enable it after setup

Step 3: Teach Guestar About Your Properties

Before enabling AI, teach Guestar the details it needs to answer guest questions accurately.

For each property, click Property Info and fill out:

Property Basics: Address, bedrooms, bathrooms, max guests
Access & Arrival: Check-in method, WiFi password, parking instructions
Amenities: Pool, AC, kitchen equipment, special features
House Rules: Quiet hours, pet policy, smoking rules
Local Info: Restaurants, attractions, transportation options
Emergency Contacts: Local contacts for urgent situations

Tip: The more detail you provide, the better Guestar handles guest questions. You can always add more later.

Step 4: Enable AI Messaging

Once you've added property information (at least 50% complete), you can enable AI messaging:

Go to Properties
Find your property
Toggle AI Messaging to ON

Guestar will now respond to guest messages for this property automatically.

What Happens Next

New messages: Guestar responds within seconds
Low confidence: If unsure, Guestar alerts your team instead of guessing
Upsells: Configure upsell settings to let Guestar offer early check-in, late check-out, and extensions

Quick Checklist

Connected your PMS account (Hostaway or Hostify)
Reviewed imported properties
Added property information for at least one property
Enabled AI messaging
Configured notification preferences (Settings → Notifications)

Next: Setting Up Your Properties

Getting Started