AI Guest Communications for Property Managers

Improve guest reviews
Increase response rate to 100%
Automate upsells & increase bookings
Reduce typical response time to minutes
Get StartedBook a Demo

Credit card required · Cancel anytime

HostawayHostifyOwnerRez

Your AI team member for guest communications

Connects to your PMS

Guestar plugs into your PMS to chat with your guests on all channels (Airbnb, Booking.com, etc.) seamlessly.

Understands Details

Guestar's deep knowledgebase knows your properties inside out. It learns from your data to reply accurately about amenities, rules, and local tips.

24/7/365 Support

Guestar speaks all major languages and responds instantly, any time of day or night, ensuring no guest is left waiting.

Benefits for Property Managers

Increase Sales

Guestar is your sales assistant--online 24 hours to immediately answer guest inquiries on OTA channels, and close sales.

Streamline Operations

Guestar does the job of 3 full-time agents, non-stop around the clock, freeing your team for complex tasks.

Increase Income

Effortless upsells by offering guests the options of early checkin, late checkout, and booking extensions.

Brand Experience

Give your brand a voice guests will remember. Knowledgeable, consistent, on-brand conversations in 100+ languages for a seamless guest journey.

Scale in Peace

With 24/7 reliable guest communications, grow your portfolio without growing your support headache.

  • Takes just 2 minutes to get setup
  • Syncs all properties in ~2 hours
  • Human-in-the-loop notifications
PMS API

What property managers say

Simple, transparent pricing

Professional

Best value for growing hosts

$8/property/month
  • Unlimited Guest messaging
  • 24/7 responses in 100+ languages
  • Automated Upsells
  • Teachable knowledgebase
  • Team access
Get Started

Enterprise

For large portfolios

Custom
Hidden Spacer
  • 100+ Properties
  • Unlimited Guest messaging
  • 24/7 responses in 100+ languages
  • Automated Upsells
  • Teachable knowledgebase
  • Whitelabel guest portal
  • Team access
Book a call

Frequently Asked Questions

Basics
What does Guestar do?
It acts as an intelligent layer between your PMS and guests, handling communication before and after bookings.
What are the benefits of Guestar?
Saves time, increases bookings via 24/7 instant responses, supports 100+ languages, and improves guest reviews.
How does Guestar work?
It connects via API to learn property details and speaks directly to guests through your PMS.
Integration & Setup
What Property Management Systems (PMS) do you support?
Guestar currently integrates with Hostaway (Certified Partner) and Hostify (live as of March 2026). Both connect via API for real-time calendar sync and messaging across Airbnb, Booking.com, and VRBO. Using a different PMS? Request it here.
How long does the setup process take?
Getting started is fast—it takes just about 10 minutes to set up your account. Once connected, Guestar syncs all your property data and details in approximately 2 hours, so you can start automating responses quickly.
Will the AI know the specific rules and amenities of my properties?
Yes. Guestar "learns" your properties inside out by pulling data directly from your PMS account. You train it once in more detail, by completing a property information form that incorporates additional details of amenities, house rules, and local tips. This ensures accurate answers specific to each listing.
Control & Quality Assurance
Can I intervene if the AI gets stuck or if I want to handle a VIP guest?4
Absolutely. Guestar is designed with Human-in-the-loop notifications. You can monitor conversations and step in whenever necessary. The AI acts as your assistant, but you remain in control. If a situation requires it, you can mute the AI for a conversation with a particular guest.
Can I customize the tone of the AI to match my brand?
Yes, Guestar allows for brand voice customization. You can ensure the AI speaks in a tone that is consistent with your brand's personality, whether that is professional, casual, or friendly.
Features & Capabilities
How does the "Automated Upsell" feature work?
Guestar can identify opportunities to offer guests additional value, such as early check-in, late check-out, or booking extensions. It handles these offers automatically during the conversation, helping you increase income without manual sales effort.
What languages does Guestar support?
Guestar supports over 100 languages, allowing you to communicate instantly with international guests in their native language, removing communication barriers and improving the guest experience.
Pricing & Plans
What is the difference between the Professional and Enterprise plans?
The Professional plan ($12/property/mo, or $8/property/mo billed annually) offers unlimited guest messaging, automated upsells, and team access. The Enterprise plan is for portfolios with 100+ properties and includes custom features like a whitelabel guest portal.
Is there a limit to how many properties I can manage with Guestar?
No. Guestar scales effortlessly whether you have a single property or a large portfolio. For portfolios with 100+ properties, we offer an Enterprise plan with custom features like a whitelabel guest portal and team access.

It's easy to start with Guestar

Schedule a demo. If you like what you see, we'll get you set up asap.

Book a Demo